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Shipping Policy
Applicable for Purchases from our Social Media Page
At our company, we strive to provide our customers with the best possible shipping experience when it comes to machine parts. Here are some important points to note regarding our shipping policy:
Shipping Methods: We offer a variety of shipping methods to suit the needs of our customers. Our standard shipping method is ground shipping, which typically takes 3-5 business days for delivery. We also offer expedited shipping options such as two-day shipping and overnight shipping for those who need their machine parts sooner.
Shipping Costs: The cost of shipping will depend on the weight and size of the machine parts being shipped, as well as the shipping method chosen. The shipping cost will be calculated and displayed at checkout.
Processing Time: We strive to process and ship orders as quickly as possible. Orders received before 12 PM on business days will typically be processed and shipped the same day. Orders received after 12 PM or on weekends/holidays will be processed and shipped on the next business day.
Shipping Carrier: We use reputable shipping carriers such as Victory Drop and Go, LBC, JNT, and JRS Express to ensure that your machine parts arrive safely and on time. Once your order has been shipped, you will receive a tracking number so you can monitor the status of your shipment.
Shipping Damage: In the rare event that your machine parts are damaged during shipping, please contact us immediately so we can file a claim with the shipping carrier and send you a replacement as soon as possible.
We understand that getting your machine parts on time and in good condition is important to you, and we take that responsibility seriously. If you have any questions or concerns regarding our shipping policy, please don't hesitate to contact us.
Return Policy
Applicable for Purchases from our Social Media Page
We want you to be completely satisfied with your purchase from our store. If you are not satisfied with your purchase, you may return the item(s) within 3 days from the date of purchase. To be eligible for a return, the item(s) must be in their original condition and packaging, and must not show any signs of wear, tear, or damage.
If your item meets the above criteria, we will gladly exchange the item(s) for another item of equal or lesser value. Please note that we do not offer cash refunds, and the exchange must be made within the 3-day period from the date of purchase.
To initiate a return, please contact our customer service team within the 3-day period by phone or email, and provide your order number and the reason for the return. Our team will then provide instructions on how to proceed with the return.
Please note that we reserve the right to refuse any returns that do not meet the above criteria, or are made after the 3-day return period has elapsed.
Thank you for choosing our store, and we hope to continue serving you in the future.
Online Store
Please refer to Shopee and Lazada Policies if purchases are made in our online store.
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